A ticketing system is the most widely used medium of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the most effective way to tackle an issue that requires some time to examine or that needs to be escalated to a server admin. Thus, all replies added by either party will be stored in one location in case somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which implies that you’ll have to sign in and out of at least two accounts to complete some task or to reach the company’s tech support team. In case you desire to manage a handful of domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. Also, it could take a substantial period of time for the provider to answer your ticket request.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with lots of other hosting companies, the trouble ticket system that we are using with our shared hosting is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t need to memorize several usernames and passwords, as you’ll be able to manage both your tickets and the hosting account itself in a single location. So, in case you’ve got a query or experience a problem, you can get in touch with our customer care staff representatives momentarily. Our ticketing system features a clever search mechanism. This suggests that even in case you have sent an enormous number of tickets over the years, you will be able to track down the one that you want without any effort. On top of that, you can read knowledge base hints on handling commonly faced predicaments.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you won’t need one more support platform to touch base with our client care team – you can do that on the spot in the event that you run into a challenge. Posting a new ticket requires a few clicks of the mouse and finding an older one is equally simple. Using our smart search box, you can swiftly find any ticket that you’ve already sent. You can open a ticket at any time as our tech support team members are on duty 24x7x365 and respond in less than an hour, although it rarely takes that much to receive a reply. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about having to use 2 or more platforms to resolve a simple issue.