A ticketing system is the most widely used medium of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the most effective way to tackle an issue that requires some time to examine or that needs to be escalated to a server admin. Thus, all replies added by either party will be stored in one location in case somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which implies that you’ll have to sign in and out of at least two accounts to complete some task or to reach the company’s tech support team. In case you desire to manage a handful of domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. Also, it could take a substantial period of time for the provider to answer your ticket request.