If your website hosting provider supplies live chat support, you can speak with an agent in real-time and find out useful information or get a problem resolved in a timely manner. The key advantage of using chat instead of calling to talk to a live person is that you need just a computer with world wide web access, which means that you won't pay any rates if you're in a different country or state. Furthermore, it is simpler to copy and paste details for example domains, usernames or error messages i.e. details which are sometimes difficult to share with the other side on the phone. The live chat is also a quicker way to contact the website hosting service provider's support team in comparison to using a ticketing system. Last, but not least, in case some situation needs some more time to be taken care of, you can do something else entirely while you wait for guidance on the live chat, therefore you will not waste time - something that is impossible when you're on the telephone.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a lot of issues can be resolved when you speak with a live person, we offer a live chat service for all our prospective and current clients. Our chat is online every day and our customer care agents will help you with a wide range of questions and troubles. If you are not our customer yet, you'll be able to find out more about our shared hosting packages and the web hosting platform in general so as to make sure that your sites will function effectively on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with any of our solutions, you will be able to get in touch with us through our live chat and we will provide you with the required info or help you troubleshoot the problem. You will have to open a trouble ticket for some issues that need more time or the expertise of a sysadmin, but for the majority of common troubles you will receive help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is accessible every single day, even on holidays and weekends. It's the most effective way to learn more information about our semi-dedicated servers if you do not have an account yet or to have an issue resolved if you're a customer and our support representatives will help you live no matter what time of the day you join the chat. If you are hesitating which plan is better for your web sites, if you need a piece of advice whether you should order a particular upgrade and how to obtain it or when you experience problems setting up an e-mail account on your PC, you are able to get in touch with us and we will give you the needed details right away. Our live chat is accessible even after our phone lines are off for the day, so if you have an account here, you can be sure that you'll always receive instant help with any kind of question or problem that shows up.