If your website hosting provider supplies live chat support, you can speak with an agent in real-time and find out useful information or get a problem resolved in a timely manner. The key advantage of using chat instead of calling to talk to a live person is that you need just a computer with world wide web access, which means that you won't pay any rates if you're in a different country or state. Furthermore, it is simpler to copy and paste details for example domains, usernames or error messages i.e. details which are sometimes difficult to share with the other side on the phone. The live chat is also a quicker way to contact the website hosting service provider's support team in comparison to using a ticketing system. Last, but not least, in case some situation needs some more time to be taken care of, you can do something else entirely while you wait for guidance on the live chat, therefore you will not waste time - something that is impossible when you're on the telephone.