One-Hour Response Guarantee
Learn more about the 1-hour response time guarantee and in what ways you, as the customer, can benefit from it.
If you’ve ever got any questions connected to your hosting account or if you face a problem with your sites, you will have to touch base with the hosting company’s client support team. It may not make a difference how quickly they’ll reply when you've got a general question, but a problem such as a blundered web app update, for example, may result in your website becoming broken or unavailable on the World Wide Web. And the longer you wait for the support team to lend a hand, the longer the website will be out of order. If you offer services or goods online, any outage will undesirably affect your site and you may lose existing or potential clients. Lots of hosting providers, mainly resellers, respond to tickets and emails within 24 hours, but in the online world that is way too long, since clients will hardly ever come back to a site that’s not working properly over an extended span of time.
One-Hour Response Guarantee in Shared Hosting
If you are using one of our shared hosting
and you’ve got an enquiry or chance upon some challenge, you can get in touch with us 24/7/365 by submitting a customer support ticket or by writing an email and we guarantee that you will get a reply in less than one hour. If the issue can be solved, we’ll do it before we get back to you, while in case there is something that you need to do on your end, we’ll give you all the required info – what workable solutions to try, what settings to check, etc. Typically, you’ll obtain a reply within less than half an hour, which suggests that waiting for hours on end or even for more than a day to receive support is something inconceivable. Our one-hour reply guarantee is valid for any inquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we are aware of just how essential it is to get prompt help, we promise that you won’t ever have to wait around for more than an hour to receive a reply to any ticket that you post through your semi-dedicated server
Control Panel. In fact, you’ll seldom need to wait for more than 20 to 30 minutes and this applies to any inquiry no matter what its nature is – general, billing or technical. Furthermore, our tech and customer support team will be at your service 24/7/365, which suggests that even if you open a ticket during public holidays, you will invariably get a blazing-fast response, which will include the answer to an inquiry, the solution to a predicament or the details needed to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never need to waste a day hanging around waiting for a reply like you would with many other providers.