What does ?phone support? imply in the world of Internet hosting?
Although this is not the mainaspect in order to recognize a trustworthy shared hosting company from a bad one and a reseller from an actual supplier, having the option to call and consult with a live person is an indicator that you are not using the services of a one-person firm and that you'll be able to get in touch with somebody when you're looking for assistance. The telephone support for hosting services may range from standard to dedicated, so the issues that can be resolved with a call differ based on the provider. In the general case, these issues are simpler and feature billing or 1st level tech issues since more complex issues often require a support ticket where both you and the sysadmins can track what is going on with a specific situation. Nonetheless, being able to call your provider will save you lots of time and efforts for the multitude of small things which will eventually show up at the time you manage your website hosting account.
Phone Support in Shared Hosting
In case you choose to obtain one of our shared hosting
, you'll be able to contact our support crew over the phone for 14 hrs every day. We will assist you in choosing the proper package for your sites because we realize that it is better to discuss such issues with a live person. In case you already have an account, we are able to assist you with all sales/billing questions as well as general issues, even with some tech situations which do not require a long time or escalation to an administrator as it is more appropriate to open a support ticket for time-consuming problems so as to have the entire communication in one place. We now have phone numbers in the United States of America, the UK and Australia, so you will be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
If you need additional information regarding the semi-dedicated servers
that we offer, you're able to call some of the three support lines that we have around the globe - in the U.S.A., the UK and Australia. Thus, you're able to check ahead of time whether our services are suitable for your sites. If you are already our customer and you own a semi-dedicated account, you're able to get in touch with us over the phone for fourteen hours every day about any type of billing or general matters. For entirely tech matters you are able to take advantage of our ticketing system to get in touch with our technical support because someissues just need extra time to be resolved, but we will assist you over the phone with many minor tech issues as well, saving you time and efforts.