24/7 Customer Support
Why is the provision of a high quality customer support service vital on today?s hosting market? Which are the standard customer support channels?
Being able to get in touch with your shared hosting provider if you have any questions or experience any difficulties is quite important and how fast they'll answer back and react is often essential, especially if your web site is business-oriented, as more downtime can often mean losing potential customers. The support options are also one way to recognize actual suppliers from resellers. The second usually respond only to e-mail messages or support tickets and you may have to wait for a whole day or more to get a reply. When the trouble involves a couple of replies, you will end up losing a few days to get a basic problem solved. With a genuine and reliable web hosting provider, you'll be able to contact the support team at any moment and get a quick reply no matter what the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
The customer and technical support services for our shared hosting
plans are round-the-clock, therefore you can forget all about waiting for several days in order to get assistance. If you aren't our client yet, you can call us, chat with an agent or send an email message. If you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You'll be able to pick the best way to contact us depending on what your location is or what kind of equipment you are using. We will assist you for more or less any webhosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You can try out our support services even before you obtain a semi-dedicated server
account from our company since we have telephone and live chat support for billing, pre-sales and general queries. Our agents will assist you to find the ideal plan or give you information about our servers, to verify if the system requirements for your sites are met. If you are a current customer, you'll also be able to contact us through electronic mail or through our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We warrant that whenever you employ any of these 2 methods of contact, you will get an answer within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. If you have used the hosting services of other companies, even big ones, you will be able to compare the response time because it often takes a full day for them to address a support ticket.
24/7 Customer Support in Dedicated Servers
We know how important it is to get prompt support in general, let alone when you operate an entire server, so every single dedicated server
that we provide includes 24/7 support with 1-hour answer time warranty regardless of the situation. The service is free of charge for all the problems with the server or the software that was installed by our admins during the setup, which means that you'll be able to contact us as many times as you wish, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail message, and the actual response time for either of these rarely surpasses 30 mins because we have administrators available 24 / 7. If you need general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on three continents or you can take advantage of our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, which you will be able to add to your server package through your billing Control Panel.