A 99.9% Server Uptime
We’ve set up our shared hosting system using dependable hardware components and heavily customized software. Our administrators have installed a customized version of SELinux on our servers to ensure maximum safety and stability. We have installed a number of DDoS prevention mechanisms combined with powerful firewalls to make sure our internal network is impenetrable and secure.
All our shared hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you select, the guarantee remains unchanged.
A 99.9% Network Uptime
In order to offer an enterprise–class hosting service, you can barely lean on the default network configuration in a datacenter. We’ve built our very own custom internal network in an attempt to ensure a blazing–fast connection speed with the outside world.
And thanks to this, regardless of which datacenter facilities you opt for: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this guarantee is valid with all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are unsatisfied with our hosting services, or if you find them inadequate, or if you decide that you should use a VPS servers rather than a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control of your domain names even if you terminate your account with us.
24/7 Technical Support
We have diligently hand–picked each single member of our 24x7 support department to make certain that we can offer you the very best help desk support service you can get. Each one of our support engineers has lots of years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Besides, they are available to you 24x7 – you will be able to touch base with them at any time and they’ll reply back to you as quickly as possible.
Their average response time is just 20 minutes, whilst with many other web hosting distributors you need to wait for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in less than 60 minutes.