Tech Support Channels
A 1–Hour Ticket Response Guarantee
We provide a one–hour response time warranty for each ticket or email that you submit to the client support team. We will swiftly answer all the standard queries and forward right away the matter to our server administrators in case any further assistance is needed. If you take advantage of our Managed Services package, we’ll carry out any of the included tasks at a time that has been discussed with you in advance.
A Top–Notch Help Desk Service
We will be available to you 24/7 to respond to any inquiries that you may have about our Web Hosting Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need assistance handling server management tasks, you can have a look at our Managed Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
Our Web Hosting Control Panel is installed by default for each dedicated server. Among its features is a rather useful integrated knowledgebase that will walk you step by step on everything that you can do. Most of the help articles in addition video versions which show all the actions that you can carry out in a very illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.