Customer Support Channels
A 1–hour Response Guarantee
Our customer assistance staff is taught to rapidly address all our shared hosting users’ inquiries and assistance requests. Via our ticketing system, you are able to share your request and a support crew member will, no doubt go back to you in less than maximum an hour. In actual fact, practice has shown us that the typical resolution time frame is 20 minutes.
A Top–quality Support Service
Our tech support service is supplied by a team of experienced professionals which are prepared to reply to your question right away. You’ll be able to speak to the tech support team crew by opening a support ticket from your Web Hosting Control Panel or by posting us an e–mail message. On business days, you may also contact us on the telephone or make use of the live chatting solution.
An Intuitive Help Section
Our company has integrated a comprehensive information base into the Control Panel so you’re able to obtain helpful step by step information any time. Each section of the Control Panel features its own contextual help area having a variety of how–to articles. We have also made instructional videos to present you with a greater visual representation of the way in which to carry out any presented process.