1 hour ticket response
Fast assistance is our paramount concern and that is the reason why we have a team of skilled customer service technicians who are prepared to provide a rapid response to any question that you could have. Just open your customer support ticket from the Web Hosting Control Panel and we will respond within sixty minutes in the worst case scenario. In fact, we strive hard and aim for a 20–minute support ticket response time.
An Exceptional Customer Care Service
Our client care staff representatives have substantial experience in the shared hosting industry and are capable enough to provide a fast solution to your problem. If, however, the problem at hand is not within the competency of a customer support engineer, the helpdesk ticket will be sent to a programmer or administrator for further assistance.
A User–Friendly Help Center Section
Included in the Web Hosting Control Panel is an intuitive Help Center, which includes various information sources. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and web site management articles, check out our step–by–step video tutorials or take a look at our F.A.Q. section.